How it works
Confirm the item with the hotel
Contact reception with the item description, reservation name and stay dates. The hotel must confirm it has found the item and agree to release it to your courier. Send any requested identification directly to the hotel.
Choose delivery or shipping
If you are still nearby, request a courier between two covered addresses. If you have gone home, choose Fetch Assist for collection, packing and shipping. Give the destination, contents and any release requirements.
Keep contacts and receipts together
Provide a reception contact and the recipient's details. Shipping expenses are supported by receipts. The postal carrier's transit time is additional to local collection; customs and acceptance rules depend on the contents and destination country.